General

By registering and accepting Perfume Plus Direct terms and conditions that all information and details provided are correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity.

If we suspect fraudulent account activity or behaviour, we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us please either email perfumeinfo@perfumeplusdirect.co.uk or call us on +44 (0) 161 767 7826 during business hours. Whilst every effort is made to deal with all enquiries within 24 hours during the working week.

Any complaints should be made in writing either by email to perfumeinfo@perfumeplusdirect.co.uk  or addressed to Perfume Plus Direct, PO BOX 503, Manchester, M45 0FU.

Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress

Product Descriptions

We aim to be as accurate as possible with our product descriptions and accompanying photographs. All photographs are for illustrative purposes only. However, different computers reproduce colours in slightly different ways, and so colour matches are not yet possible over the internet. If you not satisfied with the colour of the item you have ordered, we offer a 30 day return on all products.

We will take all reasonable care to ensure all details, description and prices of products appearing on website are correct when the information was entered into the system.

Offers and Promotions

Only one promotion code can be used per order and any promotion or offers cannot be added after the order has been placed.

Free Gifts

Free gifts are available during a specific period, while stock lasts. It cannot be redeemed for cash alterative and free gifts are not exchangeable or refundable. A customer can not choose the free gift they will receive. All free gifts are subject to availability and non-transferrable. The free gift will be dispatched with the relevant items from your qualifying order.

Orders, Payment and Deliveries

Order

All communication to you from perfumeplusdirect.co.uk will be addressed to your email address as supplied. If you do not receive a confirmation email after registering or placing an order please check you junk folder otherwise please contact us immediately. perfumeplusdirect.co.uk will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

The technical steps required, creating the contract between you and us are as follows:

You place the order for your product(s) on the Website by pressing the place order button at the end of the checkout process.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance.

When your product is shipped from our warehouse, we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the product(s) ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Perfumplusdirect.co.uk reserves the right to restrict the number of items available for sale to any individual Customer.

Payment

At the current moment we only accept payment online. We accept payments in United Kingdom (£).

For payments made we accept Visa, Maestro, Visa Electron, Mastercard and PayPal.

Please do not send cash or cheque to us.

We do not hold any credit card details. All payment is processed securely though our approved payment provider.

Returns Policy

All products purchased through this website are covered by our 30-days return period. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of receiving your order and we will refund you. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). We offer to return items to us FREE of charge, please contact customer service and they will provide you with a pre-paid myHermes return label.

For faulty, damaged or incorrect items please see below. For our returns address and further information please see Delivery and Returns.

Your statutory rights are not affected.

For reason of hygiene and safety, we cannot refund or exchange any cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty, damaged, unsatisfactory quality or incorrect item received.

Rights of Cancellation

You are entitled to cancel your online order up to 14 days after the day which you receive your order.

If you realise you have made a mistake when ordering, please try to contact us as soon as possible by email perfumeinfo@perfumeplusdirect.co.uk with the word CANCEL in the subject line, or in office hours by calling +44 (0) 161 767 7826. We dispatch orders very quickly and as such we have limited time in which to stop completed orders from going out.

If you order has already left our warehouse and you have decided to cancel. Please contact customer service for pre-paid return label.

We will refund to the original payment method used to place the order. Please note we reserve right to await receipt of the return goods, before issuing a refund.

Faulty, Damaged, Unsatisfactory Quality or Incorrect Item Received

We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, there is instances that mistakes do occur or product(s) are damaged in transit. Please check your product(s) on receipt and let us know any issues as soon as possible.

If you received any items which are faulty or damaged or incorrect item, please contact customer service via email or telephone number within 30 days of receiving your order. Make sure you do not dispose of any broken items as we will require photographic evidence to support claims for damages. Once this has been provided, we will offer a full refund or replacement.

Please note we reserve the right to requested a faulty, damaged or incorrect product(s) returned back to us.

Wholesale

Please note we are an online retailer selling direct to Customers and not a wholesaler. We do not sell large quantities of individual items.

Privacy Policy

Perfumeplusdirect.co.uk respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services

Security

All payments are made via Sage Pay, our secure payment facility. Please be assured that all financial transactions are encrypted using 128-bit SSL certificates. We do not see or retain any of your card details.

Disclaimer

Perfume Plus Direct will not accept any liability for: any failure to deliver goods ordered, any delay in supplying orders and any damages or defects to goods delivered, any of which are caused by events or circumstances beyond our reasonable control.

We reserve the right to cancel any order