We only delivery to the United Kingdom.
All of our products are dispatched with 2 business days of the order being placed.
The estimate delivery dates are based on the average delivery time. However, as we cannot guarantee the speed of the courier service.
Orders being shipped via standard delivery will be delivered by Royal Mail 2nd Class or by MyHermes Tracked service. If you choose Premium service this will be delivered by DPD. Your tracking number will be available in My Account section on the website.
If you’re not available to receive your order, your order will be left in safe place or a card will be left advising you to either collect the parcel or they will try to re-attempt delivery.
Free for orders over £20.00
Highlands & Islands: 4-7 business days after dispatch.
Orders place by 1pm will be the next business day.
Deliveries will take place between 8am to 9pm.
Please note for certain area we are unable to provide Next day deliveries. Please see below.
There will be no deliveries on Bank Holidays or Weekends and instead orders will be delivered next business day.
Channel Islands, Northern Ireland, Scottish Highlands and Isle of Man requires 2 business days. Scottish Islands require 2-5 business days.
We want you to be happy with your order and offer a 30 days return period on all our products. If you’re not totally satisfied with your order or have changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for your product(s). Please note we will not refund any postage charges that you may have paid on the original order.
For reason of hygiene and safety, we cannot refund or exchange any cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty, damaged, unsatisfactory quality or incorrect item received.
You can return items to us FREE of charge, please contact customer service and they will provide you with a pre-paid myHermes return label.
Any good returned more than 3 months after purchase date, whether faulty or not, will not be refunded or replaced and the return product(s) will be disposed of.