Delivery and Returns Policy
All of our products are dispatched with 2 working days of the order being placed.
The estimate delivery dates are based on the average delivery time by myHermes. However as we cannot guarantee the speed of the MyHermes Service.
myHermes Tracked or Royal Mail Standard Delivery - £1.95
From dispatch, it usually takes 3 to 8 working days for delivery. Your parcel will be delivered via MyHermes or Royal Mail, if you not available to receive your order a card will be left for you.
Next Day - £5.95
From dispatch, it usually takes 1 working day for delivery. Please note for this service the order must be place before 1pm to ensure next day delivery through Monday to Thursday. Any order place after this will be dispatched next working day. Your parcel will be delivered via DPD, if you not available to receive your order a card will be left for you.
If you not completely satisfied with your item, you may return the item(s) within 14 days of receipt for a full refund or exchange. Please note we will not accept a return for an exchange or refund, if any item has been used or is not returned in the exact same condition it left us.
Returning goods you must contact Customer Services to obtain RMA (Return Merchandise Authorisation) code which must be quoted when returning the goods.
When returning the order please return the items with the original packaging and include:
- Your order number
- Your RMA code
- Your name
- Your email address
- The reason for the return
- Whether you would like a refund or a replacement
Photographic evidence may be required to support a claim involving incorrect, faulty or damaged items.
All return products will be refunded or exchange providing they have not be used or damaged within 2 working day of receiving the item.
Any good returned more than 3 months after purchase date, whether faulty or not, will not be refunded or replaced and the return item(s) will be disposed of. For Health and Safety reason we cannot accept any cosmetics and skincare products for refund or exchange.